No, all upholstered pieces arrive at our warehouse covered in white muslin fabric. We do not sell fabric, however, we do C.O.M.'s (Customer's Own Material). There is a charge if we upholster the pieces for you before they are shipped. That charge is shown in the price list which only our customers have access to. If you decide with your retailer or designer to have us do the upholstery work, the fabric would be shipped to:
Valaries European Collection
c/o Ampac Forwarding
2411 Schirra Place
High Point, NC 27263
Click the tab "Finishes" at the top of the page. You may select any of the finishes shown, or at no additional charge, you may use a Custom finish. Just send the Custom finish to our office within two weeks after placing your order. Also, you may use up to 3 different finishes on one piece without paying an up-charge.
Yes. First, always keep your furniture at a temperature that is comfortable for you. Do not allow the temperature to vary more than 20 degress up or down. If you keep a piece in a room that is very hot in the summer and very cold in the winter, you are asking for problems, as wood is a living material and will move with severe temperature changes.
Beeswax is an excellent product to use to clean your Brilliant Wood Stained furniture. Using it on a regular basis will keep your furniture healthy with the same glow and sheen it had when you first received it. For furniture with a matte finish, as well as all painted furniture, simply use a soft cloth to clean it. The paint and lacquer used by the factory resists water stains, but I personally recommend that you wipe it with a soft cloth as soon as you see the water stains. I can honestly say from personal experience, since I have several painted and stained pieces, that water stain has never been a problem for me. I have 2 painted night stands by my bed and frequently have a glass of water on one of them. I've also put the water on the piece without using a coaster, and even spilled it, and I've never had to do anymore than wipe it off, and there is no evidence at all. It still looks as perfect as when I purchased it many years ago. That is one of the things I love about this furniture, so easy to maintain.
Our company is a wholesaler and sells only to THE TRADE. You must have a resale license and always place your order with our office, either by fax or email. If you are a member of The Trade, but do not know us, just email us at firstname.lastname@example.org and attach a copy of your resale certificate or business license. Also, give us your phone number and someone will get back to you within 24 hours either by phone or email.
If you are not a member of The Trade, you may email us at email@example.com. You must tell us the city and state where you are located, not just the zip code. We will reply to you giving you the name of one or more of our customers in your area.
We stand behind our product for one year from the date it is delivered. If it is freight damage, a claim must be filed by the receiver within 24 hours. If it is a factory defect, we will be happy to replace the piece, or pay for any touch up needed if it is something that can be touched up or easily repaired.
Some pieces that are in cartons could still have concealed damage, but we assure you that when it leaves our warehouse it is in pristine condition. So, whether the product is shipped to a receiving company or the end user, the individual who signed for it must file a claim with the trucking company who delivered the order if any piece is damaged. Since the carriers require that a claim be filed quickly for them to honor it, it is imperative that the carton(s) be opened immediately. Residential carriers will open all cartons delivered to a residence. Once the carton is opened, if there is any type of damage, email a photo clearly showing the damage, to your designer or retailer and they will email it to our office.
Please review the following to see who your sales rep is:
Bruce Feeney: AL, GA, LA, MS, TN & FL (Panhandle area)
David Anderson: IA, MN, ND, NE, SD & WI
Dana Ferrell: Metro NY & Long Island, Northern NJ
Doug & Barbara Miers: AK, OK, TX
Ron Glosson: RI, CT, MA, NH & ME
Milburn Associates (Harry, Patsy & Taylor): CANADA
Sharon Rydell: MD, VA, DC, DE, Eastern PA, Southern NJ
If your location does not have a rep, please email me at firstname.lastname@example.org and I will be more than happy to work with you directly. I am also available to assist customers in all territories, since the sales reps travel and can not always be where you need them when you need them. Do not hesitate to contact me. Your sales rep will still get the commission if a sale is made in his/her territory.
The wood used in manufacturing is solid mahogany or Cherry Wood. There is NO pressed wood or MDF used in the manufacturing process.